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Heroes Competence Center -
Experts in service and first response.

AV Media Heroes offers you indi­vid­ual ser­vice pack­ages for all your audio­vi­su­al per­for­mance require­ments and your equip­ment areas in terms of main­te­nance and service.

We cre­ate indi­vid­ual main­te­nance and ser­vice agree­ments for you with first and sec­ond lev­el sup­port, on-site sup­port, tick­et sys­tems and more. We bun­dle these ser­vices in the Heroes Com­pe­tence Cen­ter. Absolute cus­tomer ori­en­ta­tion and focus on your project.

All instal­la­tions of the required com­po­nents and the cabling are car­ried out by AV MEDIA HEROES GmbH, our coop­er­a­tion com­pa­nies or in coor­di­na­tion with your con­tract­ing com­pa­nies. With our HEROES, cross-indus­try part­ner­ships and a pool of nation­al and inter­na­tion­al sys­tem part­ners, we have unique know-how in this area.

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Our work­shop in Mam­men­dorf spe­cial­izes in the repair ser­vice of all elec­tron­ic equip­ment for con­fer­ence, event and media tech­nol­o­gy. In coop­er­a­tion with the dif­fer­ent man­u­fac­tur­ers and our trained Heroes we offer you an excel­lent ser­vice around the main­te­nance and repair of your equipment.

agile. smart. flexible

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With an AV Media Heroes ser­vice and main­te­nance agree­ment, you and your new media tech­nol­o­gy sys­tem are in good hands from the moment you walk in the door. You will receive dif­fer­en­ti­at­ed exe­cu­tion descrip­tions of the respec­tive trades for the select­ed ser­vices. These also serve as a quo­ta­tion and thus ensure trans­paren­cy and clar­i­ty with regard to cur­rent and future costs.

Like any car or PC, media tech­nol­o­gy must meet high expec­ta­tions every day. Permanent
Over time, stress­es affect even the high­est-qual­i­ty technology.

To ensure that your sys­tem func­tions with­out any wor­ries for a long time, we offer you var­i­ous sup­port mod­els in our Heroes Com­pe­tence Cen­ter, where we pro­fes­sion­al­ly take care of the flaw­less func­tions. ▷ ▷ ▷

▷ ▷ ▷ Equip­ment Ser­vice — Error Log Analy­sis — Firmware Upgrades — Sig­nal Check — Check for Tech­ni­cal Defects — Help Desk — Mon­i­tor­ing — Pro­vi­sion of Spare Equip­ment — Main­te­nance — Tick­et System

Managed Services -
Operational management for your media technology.

Our Man­aged Ser­vice Heroes ensure and opti­mize the avail­abil­i­ty and oper­a­tional reli­a­bil­i­ty
of your media tech­nol­o­gy, whether remote or on-site
Learn more about our ser­vices when it comes to your technology. 

Make an appoint­ment now.

A high lev­el of tech­ni­cal readi­ness through ser­vices such as mon­i­tor­ing, life­cy­cle man­age­ment and remote main­te­nance, real-time ana­lyt­ics, help desks and remote ser­vices awaits you here. In impor­tant devel­op­ment phas­es or for tar­get­ed events, we sup­port you not only remote­ly, but also on-site. In addi­tion, we can increase our on-site pres­ence indi­vid­u­al­ly at any time. This pro­motes the exchange of knowl­edge, the sense of com­mu­ni­ty and brings new impuls­es for all par­tic­i­pants. We become a reli­able part­ner of the team and inte­grate seam­less­ly into your dai­ly business. 

100% Cos­tumer Centricity.

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Sourcing -
Reduction of costs.

The AV MEDIA Heroes are also spe­cial­ized in the field of sourc­ing. As your out­sourc­ing part­ner for media tech­nol­o­gy, com­po­nents for IT and tele­phone sys­tems, hybrid con­fer­ence room equip­ment, smart office solu­tions and more, we can achieve sav­ings on your pur­chas­es, espe­cial­ly in glob­al­ized markets. 

By out­sourc­ing the pur­chas­ing of your AV media tech­nol­o­gy, IP sys­tems, tele­phone sys­tems, net­work tech­nol­o­gy, domotics, con­sum­ables, etc., you can con­cen­trate on your core activ­i­ties and thus improve your own mar­ket posi­tion­ing, among oth­er things. Transna­tion­al and this also in sev­er­al lan­guages. In this way, we guar­an­tee com­mu­ni­ca­tion with your head office and your branch offices at eye level.

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