Heroes Competence Center -
Experts in service and first response.
AV Media Heroes offers you individual service packages for all your audiovisual performance requirements and your equipment areas in terms of maintenance and service.
We create individual maintenance and service agreements for you with first and second level support, on-site support, ticket systems and more. We bundle these services in the Heroes Competence Center. Absolute customer orientation and focus on your project.
All installations of the required components and the cabling are carried out by AV MEDIA HEROES GmbH, our cooperation companies or in coordination with your contracting companies. With our HEROES, cross-industry partnerships and a pool of national and international system partners, we have unique know-how in this area.
Repair, maintenance, service
Our workshop in Mammendorf specialises in repair services for all electronic equipment for conference, event and media technology. In cooperation with the different manufacturers and our trained Heroes we offer you an excellent service around the maintenance and repair of your equipment.
With an AV Media Heroes service and maintenance agreement, you and your new media technology system are in good hands from the moment you walk in the door. You will receive differentiated execution descriptions of the respective trades for the selected services. These also serve as a quotation and thus ensure transparency and clarity with regard to current and future costs.
Like any car or PC, media technology must meet high expectations every day. Permanent Over time, stresses affect even the highest-quality technology.
To ensure that your system functions without any worries for a long time, we offer you in our Heroes Competence Center offers various support models, in which we will take care of the proper functions in a professional manner. ▷ ▷ ▷
▷ ▷ ▷ Equipment Service • Error Log Analysis • Firmware Upgrades • Signal Check • Check for Technical Defects • Help Desk • Monitoring • Provision of Spare Equipment • Maintenance • Ticket System
Managed Services -
Operational management for your media technology.
Our Managed Service Heroes ensure and optimize the availability and operational reliability of your media technology, whether remote or on-site. Learn more about our services when it comes to your technology.
A high level of technology readiness through services such as monitoring, lifecycle management and remote maintenance, real-time analytics, help desks and remote services awaits you here. In important development phases or for targeted events, we support you not only remotely, but also on-site. In addition, we can increase our on-site presence individually at any time. This promotes the exchange of knowledge, the sense of community and brings new impulses for all participants. We become a reliable partner of the team and integrate seamlessly into your daily business.
Reduction of costs.
The AV MEDIA Heroes are also specialized in the field of sourcing. As your outsourcing partner for media technology, components for IT and telephone systems, hybrid conference room equipment, smart office solutions and more, we can achieve savings on your purchases, especially in globalized markets.
By outsourcing the purchasing of your AV media technology, IP systems, telephone systems, network technology, domotics, consumables, etc., you can concentrate on your core activities and thus improve your own market positioning, among other things. Transnational and this also in several languages. In this way, we guarantee communication with your head office and your branch offices at eye level.